> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glyphformac.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Common questions about Glyph licensing and trials

Answers to common questions about purchasing, activating, and managing your Glyph license.

## General Questions

<Accordion title="Is Glyph open source?">
  Yes! Glyph's **source code is public** on [GitHub](https://github.com/SidhuK/Glyph) and licensed under an open source license.

  However, **official release binaries** downloaded from GitHub Releases require a license after the 48-hour trial period.

  You can always build Glyph from source yourself without any licensing restrictions.
</Accordion>

<Accordion title="What's the difference between open source and licensed binaries?">
  * **Source code**: Remains public and freely accessible on GitHub
  * **Official binaries**: Pre-built releases that include a 48-hour trial and require a Gumroad license
  * **Community builds**: Self-built or contributor builds that don't enforce licensing

  Think of it as "pay for convenience" - the official binaries are professionally built, signed, and auto-updated.
</Accordion>

<Accordion title="Can I use Glyph for free?">
  Yes, in two ways:

  1. **48-hour trial**: Every official binary includes a free trial
  2. **Build from source**: Clone the repo and build Glyph yourself - no licensing restrictions

  For continued use of official binaries, a one-time purchase is required.
</Accordion>

<Accordion title="How much does Glyph cost?">
  Glyph is available for a **one-time purchase** on [Gumroad](https://karatsidhu.gumroad.com/l/sqxfay).

  * **No subscription fees**
  * **Lifetime access**
  * **All future updates included**
  * **Unlimited devices**
</Accordion>

## Licensing Questions

<Accordion title="How many devices can I use my license on?">
  **Unlimited!** There are no device limits, seat restrictions, or activation caps.

  Purchase once and use on:

  * Multiple computers (Mac, Windows, Linux)
  * Work and personal machines
  * Unlimited reinstalls

  No device fingerprinting or hardware binding.
</Accordion>

<Accordion title="Do I need internet to use Glyph?">
  **Only once for activation**. Here's how it works:

  1. **First activation**: Requires internet to verify with Gumroad
  2. **After activation**: Glyph works completely offline forever
  3. **No periodic checks**: No "phone home" or online rechecks

  Your license is validated once and stored locally.
</Accordion>

<Accordion title="What happens if I change computers?">
  Nothing! Your license key works on the new computer too:

  1. Download Glyph on your new device
  2. Enter the same license key
  3. Glyph verifies with Gumroad (internet required)
  4. You're activated on the new device

  Your old device stays activated as well - no limits.
</Accordion>

<Accordion title="Is there a refund policy?">
  Refunds are handled through **Gumroad's policies**. Contact Gumroad support or check your purchase email for refund options.

  We recommend trying the **48-hour free trial** first to ensure Glyph meets your needs.
</Accordion>

## Trial Questions

<Accordion title="How long is the trial?">
  Exactly **48 hours** (2 days) from the moment you first launch an official Glyph binary.

  The trial starts automatically - no signup or email required.
</Accordion>

<Accordion title="Can I extend the trial?">
  No, the trial is a one-time 48-hour period. However:

  * You have full access to all features during the trial
  * You can purchase and activate anytime during or after the trial
  * Building from source gives you unlimited access without a trial
</Accordion>

<Accordion title="What happens after the trial expires?">
  After 48 hours:

  1. Glyph shows a **lock screen** requiring activation
  2. You cannot access the app or your notes
  3. You can enter a license key to unlock
  4. Or purchase a license directly from the lock screen

  Your notes remain safe and accessible once you activate.
</Accordion>

<Accordion title="Can I get another trial on a different device?">
  Each device gets its own 48-hour trial when you first install Glyph.

  However, if you plan to use Glyph on multiple devices, consider purchasing a license - it works on **unlimited devices** with no restrictions.
</Accordion>

## Activation Questions

<Accordion title="Where do I enter my license key?">
  You can activate through any of these methods:

  * Click **Enter License Key** in the trial banner
  * Wait for trial expiration and use the lock screen
  * Go to **Settings → General → License**
  * Use command palette: `Manage license`
</Accordion>

<Accordion title="How does activation work?">
  1. You enter your license key from Gumroad
  2. Glyph sends it to Gumroad's verification API (requires internet)
  3. Gumroad confirms it's valid
  4. Glyph stores a local activation record (not the raw key)
  5. You're unlocked permanently on that device

  After first activation, no internet required - works offline forever.
</Accordion>

<Accordion title="Is my license key stored on my computer?">
  **No, your raw license key is never stored.** For security, Glyph only stores:

  * Masked key (e.g., `ABCD-****-****-WXYZ`) for display
  * SHA-256 hash of the key for verification
  * Activation timestamp

  This is stored in `app_config_dir()/license.json`.
</Accordion>

<Accordion title="I lost my license key. How do I get it back?">
  Check your **Gumroad purchase email** - your license key is included there.

  If you can't find it:

  1. Log into [Gumroad Library](https://gumroad.com/library)
  2. Find your Glyph purchase
  3. View your license key

  For further help, contact Gumroad support.
</Accordion>

<Accordion title="Can I deactivate my license on one computer to move it to another?">
  **Not necessary!** Your license has no device limits.

  You can:

  * Keep it activated on your old computer
  * Activate it on your new computer
  * Use both simultaneously

  If you want to remove local activation for testing:

  1. Go to **Settings → General → License**
  2. Click **Remove Local Activation**
  3. This doesn't invalidate your key - you can reactivate anytime
</Accordion>

## Technical Questions

<Accordion title="How do I know if I'm using an official build?">
  Check in **Settings → General → License**:

  * **Official Release**: Shows license status and trial info
  * **Community Build**: Shows "Community Build" badge

  Official builds are only available from [GitHub Releases](https://github.com/SidhuK/Glyph/releases).
</Accordion>

<Accordion title="What if I build Glyph from source?">
  **No licensing restrictions!** Builds you create yourself:

  * Don't include the `GLYPH_OFFICIAL_BUILD=1` flag
  * Skip trial and licensing entirely
  * Have full functionality immediately
  * Remain unrestricted forever

  This is part of Glyph's open source commitment.
</Accordion>

<Accordion title="Can I modify the source code?">
  **Yes!** Glyph is open source. You can:

  * Fork the repository
  * Modify the code
  * Build custom versions
  * Distribute your builds (respecting the license terms)

  Only official binaries from the maintainers require licensing.
</Accordion>

<Accordion title="Does the license expire?">
  **Never!** Your license is:

  * **One-time purchase** - Pay once
  * **Lifetime access** - No expiration
  * **No subscriptions** - No recurring fees
  * **All updates included** - Future versions covered
</Accordion>

## Support Questions

<Accordion title="I'm having trouble activating my license. Where can I get help?">
  For licensing support:

  1. Check [Troubleshooting](/licensing/troubleshooting) for common issues
  2. Open a support ticket at [GitHub Issues](https://github.com/SidhuK/Glyph/issues)
  3. Include:
     * Error message (if any)
     * Whether you're online/offline
     * Whether the key is from Gumroad
</Accordion>

<Accordion title="The trial expired but I already purchased. What do I do?">
  Simply enter your license key:

  1. When the lock screen appears, paste your key in the input field
  2. Click **Activate License**
  3. Glyph will verify with Gumroad and unlock immediately

  Your notes are safe and will be accessible after activation.
</Accordion>

<Accordion title="Can I get an invoice for my purchase?">
  Gumroad provides receipts automatically. Check:

  * Your purchase confirmation email
  * [Gumroad Library](https://gumroad.com/library) for purchase history

  For formal invoices, contact Gumroad support.
</Accordion>

## Still Have Questions?

If your question isn't answered here:

* [Troubleshooting](/licensing/troubleshooting) - Common issues and solutions
* [GitHub Issues](https://github.com/SidhuK/Glyph/issues) - Community support
* [Purchase on Gumroad](https://karatsidhu.gumroad.com/l/sqxfay) - Buy a license